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Take Care of Your Customers, Before Someone Else Does
I was recently invited to deliver a brief Customer Service presentation at a Cubiq Design event and for those who were unable to attend, here is the basis of my talk… Customer Service is Reactive Too...
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10 Killer Ways To Take Charge of Customer Complaints
The following is a guest blog from consumer rights campaigner, Helen Dewdney… It never ceases to amaze me how many companies do nothing with customer complaints. Customer complaints are treated as an...
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